What research methodology was used for this survey?

This survey was conducted using a Computer-Assisted-Telephone-Interviewing (CATI) methodology of randomly selected Mississauga residents aged 18 years and older. In total, 1,124 interviews were conducted across all eleven Mississauga wards.The survey results are weighted by ward, age and gender and are therefore representative of the population. The survey was conducted from June 3 to June 22, 2019. The results have a margin of error of +/-3%, 19 times out of 20. 

When will the next Citizen Satisfaction survey be conducted?

Generally the Citizen Satisfaction Survey is conducted every 2 years. The next survey is scheduled for 2021.