Citizen Satisfaction Survey


The City of Mississauga regularly conducts a citizen satisfaction survey. The survey helps us to better understand resident’s perceptions and attitudes on a range of issues and topics related to the City, including Mississauga’s overall quality of life.

The survey is an important decision-making tool as it provides key insight into citizen’s sentiments and opinions on a wide range issues, including many of the programs and services that the City supports and delivers. It also allows the City to monitor and review trends over time to understand how citizen needs and perceptions are changing.

The 2017 results are in and Mississauga continues to be a great place to call home:

  • 89% rated the overall quality of life as excellent or good
  • 87% agreed that Mississauga is an ‘Open and Welcoming’ community
  • 84% indicated they are ‘Proud to say they are from Mississauga’
  • 76% agree that Mississauga is moving in the right direction to ensure it is a dynamic and beautiful global city
  • 71% continue to be satisfied with the City's municipal government

Overall, satisfaction for service areas reviewed either increased or remained statistically level compared to 2015 results:

  • Library has the highest satisfaction at 90%
  • MiWay has the largest rise in satisfaction, increasing 17% to 68%

Good value for municipal tax dollars

  • 63% of residents feel they receive good value for their municipal tax dollars, taking into consideration all of the services provided - an increase of 9% on the 2015 result

According to the survey, the 7 most appealing elements of Mississauga are:

  • Location
  • Many parks and open spaces
  • Cleanliness
  • Recreation programs a& facilities
  • Overall high quality of life
  • Tolerant, multicultural community
  • Safe



The City of Mississauga regularly conducts a citizen satisfaction survey. The survey helps us to better understand resident’s perceptions and attitudes on a range of issues and topics related to the City, including Mississauga’s overall quality of life.

The survey is an important decision-making tool as it provides key insight into citizen’s sentiments and opinions on a wide range issues, including many of the programs and services that the City supports and delivers. It also allows the City to monitor and review trends over time to understand how citizen needs and perceptions are changing.

The 2017 results are in and Mississauga continues to be a great place to call home:

  • 89% rated the overall quality of life as excellent or good
  • 87% agreed that Mississauga is an ‘Open and Welcoming’ community
  • 84% indicated they are ‘Proud to say they are from Mississauga’
  • 76% agree that Mississauga is moving in the right direction to ensure it is a dynamic and beautiful global city
  • 71% continue to be satisfied with the City's municipal government

Overall, satisfaction for service areas reviewed either increased or remained statistically level compared to 2015 results:

  • Library has the highest satisfaction at 90%
  • MiWay has the largest rise in satisfaction, increasing 17% to 68%

Good value for municipal tax dollars

  • 63% of residents feel they receive good value for their municipal tax dollars, taking into consideration all of the services provided - an increase of 9% on the 2015 result

According to the survey, the 7 most appealing elements of Mississauga are:

  • Location
  • Many parks and open spaces
  • Cleanliness
  • Recreation programs a& facilities
  • Overall high quality of life
  • Tolerant, multicultural community
  • Safe


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  • Was the cost of living (rent) in Mississauga not included in this survey?

    Lola asked 3 months ago

    Great question. New to the survey this year was a question regarding satisfaction with 'the affordability of housing in Mississauga'. You can find the results on page 29 of the report. Thank you.

  • How does one get the street sign pole painted? I live on Tenth Line on one of the Cul de Sacs, and the street signs are atrocious - paint peeling, rusting. They are supposed to be black. Please advise. Thank you

    Rhondag6 asked 3 months ago

    Thanks for your question. Please contact our Citizen Contact Centre by dialing 3-1-1 and they will be able to help direct your inquiry. Thank you.

  • How about health programs for desease or prevention ?

    Daniele asked 4 months ago

    There are four levels of government in the City of Mississauga, each with its own unique service responsibilities: Municipal, Regional, Provincial and Federal.

    The Mississauga Citizen Satisfaction Survey is designed to measure satisfaction pertaining to services delivered by the City of Mississauga. While healthcare and disease prevention are important topics, the City does not have a direct role in providing these services. Primary responsibility for these services fall under Regional and Provincial Governments.